HDFC ERGO partners with WhatsApp to facilitate easy and quick vehicle self-inspection for lapsed policies
Mumbai: HDFC ERGO General Insurance Company has partnered with Meta Platforms for WhatsApp Business to launch a new feature allowing customers to renew their break-in motor insurance policies through WhatsApp without downloading an app.
"Leveraging digital prowess, HDFC ERGO’s first-of-its-kind offering will provide a best-in-class experience and assure hassle-free vehicle inspection experience to even less tech-savvy customers, while reducing the turnaround time," the company said in a press release.
The AI-enabled camera is programmed to guide customers to capture the right image of their vehicle, ensuring the accuracy of the uploaded photos and leaving out the scope of to-and-fro for the right image.
About the new feature, HDFC ERGO President-Retail Business Parthanil Ghosh said, “Given that WhatsApp is one of the most popular messaging apps with extensive reach, we are delighted to partner with Meta to drive insurance penetration and financial inclusion in India. We are confident that our new innovative feature will bring agility to the motor insurance space and provide ubiquitous and on-demand vehicle self-inspection service to help last-mile customers enjoy a superior customer experience.”
Commenting on the launch, Meta Director-Business Messaging India Ravi Garg said, "With the HDFC ERGO AI-powered break-in inspection feature, policyholders across India would be able to evaluate and renew their lapsed motor insurance policies as well as access quotes instantly, all from within WhatsApp. We are excited to support HDFC ERGO in building an inclusive insurance ecosystem for all.”
To initiate the renewal of their lapsed policy, a customer needs to register on www.hdfcergo.com.
A WhatsApp message with a link will be sent to the customer’s registered mobile number.
Once clicked, the customer will arrive on the Video Capturing screen and with the help of the instructions, will have to capture a 45-sec video.
IBNS
Senior Staff Reporter at Northeast Herald, covering news from Tripura and Northeast India.
Related Articles
CRR cut, AI ethics push, and SORR benchmark: Experts hail RBI’s pragmatic policy moves
Mumbai: The Reserve Bank of India (RBI) has kept the repo rate unchanged at 6.5% while the cash reserve ratio (CRR) has been slashed by 50 basis points to 4 percent, media reports said.
JP Morgan gives 'overweight' rating to Adani Group bonds
Mumbai: US investment bank JP Morgan has assigned an 'overweight' rating to four bonds issued by the Adani Group, citing the group's capacity to scale and grow through internal cash flows, which reduces the likelihood of credit stress.
LG Electronics files DRPH with SEBI; IPO size expected to be over RS 15,000 cr
Mumbai: South Korean electronics giant LG Electronics has filed a draft red herring prospectus (DRHP) with the Securities and Exchange Board of India (SEBI) on Friday for the proposed public listing of its Indian business, according to a notification on the Bombay Stock Exchange (BSE).
De-dollarisation not on India's agenda; derisking domestic trade is: RBI Governor Shaktikanta Das
Mumbai: India has not initiated any steps towards de-dollarisation and is solely focused on mitigating risks to domestic trade from geopolitical uncertainties, Reserve Bank of India (RBI) Governor Shaktikanta Das clarified on Friday, media reports said.
Latest News
KL Rahul slams century, India take comfortable lead over West Indies
Sonam Wangchuk's wife moves Supreme Court challenging activist's detention under NSA
India will never allow any humiliation: Putin praises 'balanced and wise leader' Modi slamming US tariffs
Ontario cinema cancels Kantara, They Call Him OG shows after arson, shooting
