IndiGo slapped with heavy fine for providing ‘unhygienic, dirty seat’ to passenger
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.

The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
IBNS
Senior Staff Reporter at Northeast Herald, covering news from Tripura and Northeast India.
Related Articles

Happy Diwali: Which global leaders greeted Hindus on Diwali?
World leaders, including Australian Prime Minister Anthony Albanese, greeted the Hindu community on Diwali, the festival of lights.

Bihar polls: RJD announces list of 143 candidates amid seat-sharing tussle within alliance, Tejashwi to contest from Raghopur
Bihar/IBNS: Amid the seat-sharing tussle within the Mahagathbandhan, the Rashtriya Janata Dal (RJD) on Monday announced the list of 143 candidates for the upcoming Bihar assembly elections.

'Eradication of Maoist terrorism': PM Modi says India set to see end of Naxalism
Prime Minister Narendra Modi on Monday reiterated his government's mission to end Naxalism in the country, heaping praise on the country's security forces for leading the task of making India free from Naxal-Maoist terrorism.

'INS Vikrant is a symbol of India's self-reliance and Make in India': Modi celebrating Diwali with Armed Forces
Prime Minister Narendra Modi on Monday called INS Vikrant "a symbol of India's self-reliance and Make in India" during his customary Diwali celebrations with the Indian Armed Forces.
Latest News

Happy Diwali: Which global leaders greeted Hindus on Diwali?

France’s Justice Minister admits security lapses led to Louvre robbery

Pakistan: HRCP expresses deep concern over military operations in Balochistan

Bangladesh’s key garment industry at risk of $1 billion setback after airport fire
